winvox Terms and Conditions of Use

Interpretation and Definitions

In these terms and conditions, the following words and expressions carry the meanings stated:

• "Platform" means the website winvox.onl together with all services, games and functions provided within it.
• "User" or "Member" refers to any individual who has registered an account and uses the winvox services.
• "Account" means a user account validly registered on the winvox platform.
• "Funds" refers to money held in a user's account balance, excluding bonuses whose wagering requirements have not yet been met.
• "Bonus" refers to financial incentives provided by winvox to users in accordance with the conditions set.
• "Wagering" means the total amount required to be played before any bonus winnings can be withdrawn.

Account Eligibility and Registration

Use of the winvox platform is restricted to individuals who meet the following conditions:

• Aged at least 21 years on the date of account registration.
• Not acting on behalf of any third party who does not meet these eligibility conditions.
• Not included on any list of individuals who have imposed a self-exclusion or self-ban from gambling.
• Not located in a jurisdiction that prohibits online gambling activities.

Each user is allowed only one active account at any one time. Registration of multiple accounts by the same individual is strictly prohibited and may result in the closure of all such accounts and the freezing of funds.

Information submitted during registration, including full name, date of birth, mobile phone number and email address, must be accurate and current. winvox reserves the right to request verification documents such as a national identity card (MyKad) or passport at any time.

Deposits, Withdrawals and Payments

All financial transactions on the winvox platform are subject to the following conditions:

• The minimum deposit amount per transaction is RM20, regardless of the payment method used.
• The minimum withdrawal amount per transaction is RM50.
• Accepted payment methods: Touch 'n Go eWallet, DuitNow, online banking via FPX, Boost, and cryptocurrency (USDT, BTC, ETH).
• Approved withdrawals are processed within 1 hour from the time the request is submitted, subject to successful identity verification.
• winvox does not charge any processing fees for deposits or withdrawals made by users.
• Withdrawals may only be made to the same payment method used for the original deposit, unless otherwise decided by the winvox team.

winvox reserves the right to delay or reject withdrawal requests that raise suspicion of fraudulent activity or money laundering. In such cases, our security team will contact the user via email for further information.

Bonuses and Promotions

Bonus offers at winvox are subject to the following specific conditions:

• A 100% welcome bonus on the first deposit up to a maximum of RM500 is given to eligible new members.
• The bonus wagering requirement is 20 times the bonus amount received before winnings from that bonus can be withdrawn.
• Example: deposit RM100 → bonus RM100 → account balance RM200 → wagering requirement RM100 × 20 = RM2,000 must be reached before withdrawal is allowed.
• Another example: deposit RM1,200 → bonus RM500 (maximum cap) → account balance RM1,700 → wagering requirement RM500 × 20 = RM10,000.
• Funds from cash deposits can be withdrawn at any time, but winnings linked to a bonus are subject to the wagering requirement.
• Each user is entitled to receive the welcome bonus once only. Using multiple accounts to claim the bonus repeatedly constitutes fraud and may result in a ban.
• winvox reserves the right to modify, suspend or end any promotion at any time without prior notice.

VIP Programme and Cashback

winvox offers a three-tier VIP programme to reward loyal users:

• Bronze — weekly cashback of up to 0.3% of total net wagering.
• Silver — weekly cashback of up to 0.5% of total net wagering.
• Gold — weekly cashback of up to 0.8% of total net wagering.

VIP tier upgrades are based on wagering activity and user loyalty over time. winvox does not disclose specific thresholds for each tier and reserves the right to review a user's VIP status periodically.

Cashback is credited to the user's account every week and is subject to the wagering conditions set for each VIP tier. The cashback amount may change at winvox's discretion.

User Conduct and Prohibited Activities

Users agree not to engage in any of the following activities while using the winvox platform:

• Using automation software, bots, scripts or any third-party tools to play games or manage an account.
• Coordinating accounts or colluding between players to manipulate game outcomes or obtain bonuses unlawfully.
• Attempting to access restricted areas of the platform or exploiting any technical vulnerabilities.
• Using the platform for money laundering or any other illegal activity.
• Registering with false information or using another person's identity to open an account.
• Harassing other users or winvox support staff with inappropriate language or behaviour.

Violation of any of the above prohibitions may result in immediate account suspension, freezing and forfeiture of balance, and legal action where necessary.

Account Security and Password

Users are fully responsible for maintaining the security of their accounts. This includes:

• Choosing a strong password and not sharing it with anyone, including family members.
• Ensuring no other party uses your account, as accounts are personal and non-transferable.
• Notifying winvox immediately via live chat or email if you suspect your account has been accessed without authorisation.
• Log out of your account every time you finish using the platform, especially on shared devices.

winvox will not be responsible for any losses arising from a user's failure to keep their login information secure.

Account Closure and Cancellation of Services

Users have the right to close their account at any time by contacting winvox customer service via live chat or email. Before closure, any remaining balance (excluding bonuses that have not met the wagering requirements) will be returned to the user via the original payment method.

winvox reserves the right to close or suspend a user's account under the following circumstances:

• Violation of any provision in these terms and conditions.
• Activity that raises suspicion of fraud, money laundering, or game manipulation.
• The user is found to be under 21 years of age.
• A request from a relevant law enforcement agency.
• The user has imposed a self-exclusion through the responsible gambling programme.

Limitation of Liability

The winvox platform is provided "as is" and "as available". To the extent permitted by law, winvox is not liable for:

• Losses arising from technical disruptions, system maintenance, or circumstances beyond our control.
• Loss of funds due to account information shared or compromised by the user themselves.
• Game outcomes resulting from a verified and audited Random Number Generator (RNG).
• Delays in payment processing caused by third parties such as banks or e-wallet providers.

winvox's total liability to any user shall not exceed the total amount deposited in the 30 days prior to the claim being submitted.

Governing Law and Disputes

These terms and conditions are governed by the laws under the international licence held by winvox. Any dispute arising from the use of this platform will be resolved through the following procedure:

• Users must first contact winvox customer service to resolve the dispute amicably.
• If a resolution is not reached within 30 days, winvox will refer the dispute to the arbitration body designated by the licensor.
• The arbitration decision is final and binding on both parties.

Users hereby waive the right to bring individual court action against winvox, and agree that any claim will be resolved through the process stated above.

Amendments to Terms and Conditions

winvox reserves the right to amend, update, or replace any part of these terms and conditions at any time at our sole discretion. Amendments will take effect immediately upon publication on this website.

It is the user's responsibility to review these terms from time to time. The "Updated" date at the top of this document will be changed whenever an amendment is made. Continued use of the platform after any amendment is published constitutes your acceptance of the revised terms.

If you do not agree with the amendments made, you must stop using the platform and may request account closure through our customer service.

Privacy and Data Protection

The collection, storage, and use of users' personal data by winvox is subject to our separate Privacy Policy. That Privacy Policy forms part of this agreement and should be read together with these terms and conditions.

In brief, winvox collects data required to verify identity, process financial transactions, and comply with international licensing requirements. We do not sell or disclose users' personal information to third parties except as stated in our Privacy Policy.

For more information, please refer to the winvox Privacy Policy.

Contact Us

If you have any questions regarding these terms and conditions, or require further clarification on any provision contained herein, please contact the winvox customer service team through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week within the winvox platform.
• Email: [email protected]
• Service languages: Bahasa Melayu and English.

Our team is committed to responding to every enquiry thoroughly and within a reasonable time. We encourage users to fully understand these terms before initiating any transaction.