winvox Privacy Policy

1. Introduction and Scope of This Policy

This Privacy Policy is issued by winvox ("we", "platform") and applies to all users who access or use the winvox platform, including the website, mobile applications and any related services. By registering an account or continuing to use our platform, you acknowledge that you have read, understood and agreed to the terms set out in this Privacy Policy.

This policy describes the types of information we collect, the purposes of that collection, the parties that may receive your data, and your rights as the data owner. We comply with the applicable data protection requirements under the international licensing that governs winvox's operations.

2. Information We Collect

winvox collects various types of information for the purposes of platform operation, identity verification, fraud prevention and legal compliance. The categories of information collected are as follows:

• Account registration information: full name, email address, mobile phone number, date of birth and encrypted password.
• Identity verification documents (KYC): a copy of your MyKad or equivalent document, information for residential address verification.
• Financial information: e-wallet account details (Touch 'n Go eWallet, Boost), DuitNow information, online banking account details (FPX) and crypto wallet addresses for deposits and withdrawals.
• Usage data: activity logs, transaction records, betting history, game preferences and information about the device used.
• Communications: any correspondence with our support team via live chat or email.

3. How We Use Your Information

The information collected is used for the following purposes:

• Creating and managing your player account at winvox.
• Processing money deposits and withdrawals through supported payment methods, with a minimum deposit of RM20 and minimum withdrawal of RM50.
• Verifying your identity to meet KYC and anti-money laundering (AML) requirements.
• Detecting and preventing fraudulent activity, unauthorised access or misuse of the platform.
• Providing 24/7 customer support in Malay and English via live chat and email.
• Sending account-related notifications, platform updates and promotional information (if you have agreed to receive them).
• Analysing usage patterns to improve the overall player experience.
• Fulfilling legal and compliance obligations under the terms of our international licensing.

4. Data Sharing and Disclosure

winvox does not sell or rent your personal information to any third party. However, there are certain circumstances where we need to share your data with trusted parties:

• Payment processors: e-wallet service providers, FPX gateways, DuitNow and crypto platforms that securely process your financial transactions.
• Technology service providers: companies that support the technical infrastructure of our platform, bound by strict confidentiality agreements.
• Relevant authorities: when we are required by law or court order to disclose certain information.
• Auditors and licensing bodies: to meet compliance and periodic audit requirements set by our international licensing body.

All third parties involved are subject to data protection agreements and are prohibited from using your information for any purpose other than those specified.

5. Data Security and Retention Period

winvox uses multiple layers of security to protect your personal information from unauthorised access, disclosure, alteration or unintended destruction.

• SSL/TLS encryption for all data transfers between clients and servers.
• Encrypted databases with strict role-based access controls.
• Continuous security monitoring and scheduled penetration testing.
• Two-factor authentication (2FA) as an additional layer of protection for player accounts.

Your personal information will be retained for as long as your account is active or as long as necessary to fulfil legal and regulatory obligations. After account closure, certain data may be retained for the period required by applicable law before being securely deleted.

6. Cookies and Tracking Technologies

winvox uses cookies and similar tracking technologies to improve the user experience on our platform. The types of cookies we use include:

• Session cookies: required to maintain your login session while browsing the platform. These cookies are automatically deleted when you close your browser.
• Preference cookies: save your chosen settings such as language and display configuration for ease of use.
• Analytics cookies: help us understand how players interact with the platform for the purpose of continuous improvement. This data is collected in aggregate form and does not directly identify individuals.

You can block or delete cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality of some features on the winvox platform.

7. Your Rights as a Player

As a registered winvox player, you have the following rights regarding your personal information:

8. International Data Transfers

As a platform operating under international licensing, your information may be processed or stored on servers located outside Malaysia. In every such case, winvox ensures that such data transfers are carried out with adequate safeguards, including appropriate data transfer agreements and recognised protection mechanisms.

Third-party service providers involved in processing your data outside the country are bound by contracts requiring them to protect your data to standards equivalent to this Privacy Policy.

9. Changes to This Privacy Policy

winvox reserves the right to update or modify this Privacy Policy from time to time. Any significant changes will be communicated to you via notifications within the platform or through your registered email within a reasonable period before the changes take effect.

Your continued use of the winvox platform after notification of such changes will be considered as your acceptance of the updated policy. We encourage you to review this page periodically to stay informed about how we protect your information.

10. Contact Us

If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal data, please contact the winvox customer support team, which operates 24 hours a day, 7 days a week.